Fireflies AI Notetaker Review

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Fireflies AI is an AI meeting assistant and notetaker tool designed to automate meeting recordings and transcriptions, perfect for users who need efficient meeting documentation. It integrates with platforms like Zoom and Google Meet, streamlining the process of organizing and managing meeting data. This tool is aimed at professionals looking for a straightforward solution for capturing and reviewing meeting content. Read Full Fireflies AI Review

7.8Expert Score
Advanced AI Meeting Assistant, Available At Competitive Prices
Fireflies.ai is a valuable tool when it comes to meeting management and documentation, with its strength lying in smart integration and AI-powered features. Its transcription service is noteworthy for its accuracy and support for numerous languages, greatly benefiting global teams that depend on precise meeting records. Moreover, the use of generative AI to intelligently summarize discussions stands out as a time-saving feature for those who need to stay informed on missed conversations. However, it could improve user experience through interface optimization, reconsider the limitations on its free plan, and continuously work to address privacy concerns. These adjustments could help Fireflies.ai maintain its momentum and keep user trust firmly in place.
Ease of Use
7
Features
8
Performance
7
Value
8
Support
9
PROS
  • Works seamlessly with many web conferencing platforms like Zoom, Google Meet, and MS Teams.
  • Uses generative AI to create smart summaries of meetings, saving time and effort in reviewing key points.
  • Engagement heat map feature can be useful for finding points of interest within a meeting.
  • Offers a variety of plans with increasing storage and features, catering to both individual and enterprise needs.
  • Provides a mobile app for on-the-go access to meeting records and features.
  • Ensures data privacy and security with dedicated storage solutions for sensitive information.
CONS
  • Suffers from various technical issues, such as sometimes not automatically joining a meeting, and not clearly showing whether it’s active or not during a meeting.
  • General transcription inaccuracies; some subtleties and nuances of conversations may be lost or misinterpreted by AI, which might require human verification.
  • It can get confused between multiple speakers or those with heavy accents.
  • It requires a stable internet connection, which could be a limitation in areas with poor connectivity.

Review Content

Ideal Users & Use Cases

  1. Busy Professionals: Those who have back-to-back meetings and need assistance in managing notes and follow-ups.
  2. Administrators and Managers: Individuals who need to document meetings accurately for later reference or for sharing with team members.
  3. Multilingual Teams: Professionals who work in environments where multiple languages are used, though there is room for improvement in language support.
  4. People in Client-facing Roles: Those who need to capture client requirements accurately during meetings.
  5. Educators and Coaches: Individuals who require accurate records of sessions for feedback and improvement.
  1. Meeting Transcription and Note-Taking: The tool is highly praised for its ability to transcribe meetings in real-time and take notes, allowing users to focus more on the discussion rather than note-taking.
  2. Documentation and Record-Keeping: Useful for maintaining accurate records of meetings, which is essential for future reference and accountability.
  3. Team Collaboration: Sharing meeting notes and summaries with team members, ensuring everyone is on the same page even if they couldn’t attend the meeting.
  4. Client Interaction and Requirement Gathering: Accurately capturing client conversations and requirements, which is crucial in client-facing roles.
  5. Training and Coaching Sessions: Assisting in capturing detailed notes and insights during training or coaching sessions, which can be used for feedback and improvement.

Main Features

fireflies review main features

Fireflies AI Main Features

Fireflies AI brings an array of innovative, user-centric features to the table. It streamlines the way online meetings are conducted, recorded, and analyzed, offering a tool that significantly enhances productivity and meeting management.

In summary, these are Fireflies AI’s key features:

  • Automated Meeting Joining and Recording – Joins and records meetings on platforms like Google Meet and Zoom, integrating effortlessly with the user’s existing meeting infrastructure.
  • Transcription ServicesConverts spoken content from meetings into accurate written transcripts, providing a detailed record of discussions and decisions.
  • Meeting Notes and SummariesGenerates concise notes, summaries, and highlight reels from meetings, aiding in quick review and reference of key points.
  • Searchable Call LibraryCreates an easily navigable library of recorded calls, enabling users to find and revisit specific segments of past meetings efficiently.
  • Platform IntegrationCompatible with leading web-conferencing platforms (Zoom, Google Meet, Webex, Microsoft Teams) and various business applications (Hubspot, Slack, Trello, Asana, Salesforce), demonstrating versatility and adaptability.
  • Private Storage for EnterprisesOffers a secure, isolated infrastructure for storing sensitive data, giving enterprises control over their data storage and privacy.
  • Generative AI TechnologyEmploys advanced generative AI, like ChatGPT, for generating intelligent transcripts and summaries, automating the meeting documentation process.

Pricing

fireflies review pricing

Fireflies.ai Pricing

Fireflies.ai offers different pricing plans for its AI transcription and conversation intelligence services. The pricing plans are as follows:

  • Free: $0
  • Pro Plan: $10 per seat/month billed annually, or $18 per seat/month billed monthly.
  • Business Plan: $19 per seat/month billed annually, or $29 per seat/month billed monthly.
  • Enterprise Plan: Custom pricing based on the number of seats
     

The Pro plan includes features such as unlimited transcription credits, 8,000 minutes of storage per seat, AI Super Summaries, AI Apps, and various integrations. The Business plan includes unlimited transcription credits, unlimited storage, and additional features like Team Insights for admins and more integrations

Fireflies.ai also offers a 7-day free trial of their highest paid plan, the Business tier, allowing users to explore all the features before making a commitment

AI Worthy Rating

Ease of Use: 7/10

  • Reason: For the most part, Fireflies.ai is user-friendly and easy to integrate. However, many other users have reported a learning curve and occasional setup bugs. The interface, while appreciated for its simplicity, can be optimized further.

Features: 8/10

  • Reason: The tool provides a broad range of features like accurate transcription, AI-driven summarization, and integration with an incredible range of platforms. It stands out for its innovative use of AI but could expand in some advanced areas.

Performance: 7/10

  • Reason: Fireflies.ai performs well in terms of accuracy and reliability in simple meetings with clear audio and a small number of people. However, there’s room for improvement in ensuring accuracy when it comes to larger meetings. Additionally, some fine-tuning of technical bugs where Fireflies.ai may not automatically join a meeting.

Value: 8/10

  • Reason: Fireflies.ai can be considered worthwhile given its range of features and integrations. The main thing dragging it back is the fact that there are other tools that are priced the same but with better performance.

Support: 9/10

  • Reason: Fireflies.ai offers a fairly in-depth resources section that covers most categories that a user would have questions about. Additionally, the response time of its live chat is also very speedy, making it easy for queries and issues to be resolved in a fast manner.

Our Honest Take

Fireflies.ai is a valuable tool when it comes to meeting management and documentation, with its strength lying in smart integration and AI-powered features.

Its transcription service is noteworthy for its accuracy and support for numerous languages, greatly benefiting global teams that depend on precise meeting records. Moreover, the use of generative AI to intelligently summarize discussions stands out as a time-saving feature for those who need to stay informed on missed conversations.

However, it could improve user experience through interface optimization, reconsider the limitations on its free plan, and continuously work to address privacy concerns. These adjustments could help Fireflies.ai maintain its momentum and keep user trust firmly in place.

User Feedback

User Review Analysis (362 Reviews)

Note-taking Capabilities (25% of reviews): Users appreciate the tool’s ability to take notes and transcribe communications during meetings. Example: Jeff S. (Administrator) mentioned, “The ability to takes notes and transcribe all communication in the meeting – identifying who is talking. Then to provide a summary and expected action items has been indispensable.”

Transcription Capabilities (14.29% of reviews): The real-time transcription feature is highly valued for capturing exact statements from meetings. Example: Michael J. (User) stated, “The real-time transcription is the best part of the service. Being able to go back and capture exactly what was said during a meeting is very helpful.”

Accuracy (6.70% of reviews): Users are impressed by the accuracy of the tool. Example: Dane T. (Administrator) expressed, “The Accuracy !!! I love it. At my company Foxglove Properties, we build homes and there’s nothing more important than being Accurate.”

Multilingual Support (3.13% of reviews): The tool’s ability to handle different languages is appreciated, though not as frequently mentioned. 

User Interface (0.45% of reviews): A small proportion of users praised the user interface, noting its ease of use and the range of features it offers. 

Transcription Capabilities (6.25% of reviews): Some users express concerns about the tool’s transcription accuracy, especially when people mumble or speak unclearly. Example: A user mentioned, “Obviously sometimes it doesn’t transcribe perfectly when people mumble.”

Note-taking Capabilities (4.46% of reviews): A smaller group of users find issues with the note-taking aspect of the tool, though specifics are not often mentioned. 

Multilingual Support (3.13% of reviews): Challenges arise with the tool’s handling of multiple languages, especially when users forget to set the correct language before a meeting. Example: Youri L. (User) said, “I work in multiple languages, Fireflies requires you to select a language before starting the meeting. Sometimes I forget to do this, and then my transcript is made wrongly.”

User Interface (3.13% of reviews): Some users find the user interface less intuitive than desired. 

Accuracy (1.79% of reviews): A few users experience occasional inaccuracies, especially in generating meeting summaries. 

FAQ

The Fireflies Bot can attend various numbers of concurrent meetings depending on your subscription plan. On the Free and Pro Plans, it can join one meeting at a time. The Business Plan supports up to three simultaneous meetings. For those on the Enterprise Plan, the number of concurrent meetings can be customized to suit the organization’s needs.

By default, all data is stored and processed within the US cloud infrastructure. Fireflies.ai uses Google Cloud for hosting its servers and AWS’s Virtual Private Cloud for its database, ensuring robust security monitored round the clock by dedicated teams. The platform also undergoes continuous security assessments by third-party agencies to adhere to strict security policies, including SOC 2, GDPR, and HIPAA compliance. Fireflies.ai offers a Private Storage option that allows you to have full ownership over your data, enabling you to choose your preferred storage location to meet compliance requirements.

Fireflies.ai works with a comprehensive range of applications, including but not limited to Zoom, Google Meet, Microsoft Teams, Webex, Skype, BlueJeans, Dialpad, Lifesize, GoToMeeting, and various CRM systems like Zoho, Pipedrive, Hubspot, Salesforce, Close, Freshsales, Copper, Salesflare, and Zendesk Sell. It also integrates with productivity tools such as Slack, Google Calendar, Outlook Calendar, Calendly, Box, Dropbox, OneDrive, and project management platforms like Asana, Trello, monday.com, ClickUp, and Notion.

Fireflies.ai charges pro-rata for team members added mid-cycle and credits for those removed, ensuring you only pay for actual usage. For example, adding a member partway through the Business tier year costs less than the full rate, adjusting for the remaining days. Removed members’ unused time is credited if within 7 days of subscription start. New team members automatically match your plan.

Fireflies.ai supports transcription and translation for over 30 languages, including English, Spanish, French, German, Chinese, and more.

Yes, Fireflies.ai offers a 7-day free trial of their Business plan, allowing users to experience the full range of features before making a purchase decision.

Specification: Fireflies AI Notetaker Review

Customer Type

Freelancers, Large enterprises, Medium business, Small business

Device

Desktop, Mobile App, Web

Pricing

Freemium, Subscription

User Reviews

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