Otter AI Meeting Note Taker

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Otter.ai is a leading AI-driven meeting assistant that augments meeting documentation and collaboration in a world that’s growing more and more reliant on remote work. People who are tasked with maintaining detailed and accurate records of meetings and discussions will find Otter.ai to be an incredibly helpful aide in their day-to-day. Read Full Otter.ai Review

8.2Expert Score
Great AI Note Taker, with Amazing Free Plan
Otter.ai has plenty of fantastic features that cater to a wide range of users. Its high accuracy in speech-to-text transcription and innovative functionalities like live speech captions, speaker recognition, and Otter AI Chat make it a top-notch AI meeting assistant, and having compatibility across both iOS and Android improves its utility further. Additionally, for people who are only entering the occasional meeting, Otter.ai’s free plan is more than enough to do the job, meaning it’s also fairly budget-friendly. However, Otter.ai does face a few drawbacks. While its free plan is great, for people who need more transcription minutes or features, they’ll notice that its paid tiers are on the pricier side compared to some of its competitors. Otter.ai also has some accuracy issue and doesn’t always automatically remove filler words like “umm,” which will require manual editing for a cleaner transcript. Finally, there’s no Live Chat support. While it provides thorough documentation, the lack of immediate assistance for issues may be a dealbreaker for some users.
Ease of Use
8.5
Features
8
Performance
8
Value
7
Support
7
PROS
  • Otter.ai’s transcription service is quick and efficient, capturing spoken words in real-time, which is useful for meetings, lectures, interviews, and other voice conversations.
  • Allows users to playback their transcriptions, make necessary edits, and share them with others.
  • Easily integrates with popular video conferencing tools like Zoom, Microsoft Teams, and Google Meet.
  • Users can tailor the vocabulary used in transcriptions with the custom vocabulary feature, improving accuracy, especially with industry-specific terminology or jargon.
  • A substantial free plan that’s budget-friendly, making it accessible for users who need basic transcription services without a financial commitment.
  • Otter.ai allows users to access its services on both iOS and Android devices.
CONS
  • Restricted integration with apps like Slack, Dropbox, or Google Drive, which are common platforms in many workflows.
  • Some of Otter.ai’s features, such as Otter AI Chat or Workspaces, may present a steep learning curve for new users.
  • The pricing for Otter.ai’s premium plans, especially the Enterprise plan which requires a custom quote, can be relatively high.

Review Content

Ideal Users & Use Cases

  1. Students and Academics: Otter.ai is highly beneficial for students and academics who need to record lectures, seminars, or discussions. Its transcription accuracy makes it a valuable tool for studying and reviewing academic material.
  2. Professionals Requiring Accurate Meeting Records: The tool is ideal for professionals who need to keep detailed and accurate records of meetings, interviews, and discussions. This includes consultants, managers, and administrators who rely on meeting notes for decision-making and documentation.
  3. Teams Working Remotely or in Multilingual Environments: Teams that operate remotely or in multilingual contexts can benefit from Otter.ai’s transcription capabilities, which aid in clear communication and record-keeping across different languages and time zones.
  4. Individuals in Journalism and Research Fields: The tool is also perfect for journalists and researchers who conduct interviews and need to transcribe these sessions accurately for reporting or analysis.
  1. Lecture and Seminar Transcriptions: For students and educators, transcribing lectures and seminars for better note-taking and study aids.
  2. Meeting Documentation: Recording and transcribing meetings to capture discussions, decisions, and action items, enhancing productivity and communication within professional settings.
  3. Interview Transcriptions: Assisting journalists, researchers, and HR professionals in transcribing interviews accurately for analysis, reporting, or record-keeping.
  4. Accessibility and Language Support: Offering support for various languages, making it a useful tool in multilingual settings and enhancing accessibility for non-native English speakers.
  5. Remote Collaboration: Facilitating remote teams in documenting and reviewing conversations and meetings, ensuring that team members are on the same page regardless of their physical location.

Main Features

 

otter ai meeting review main features

Otter AI Main Features

Otter.ai provides a comprehensive set of functionalities that ensures users can concentrate on the substance of their discussions, making every meeting more efficient and effective. In particular, it stands out with its highly accurate speech-to-text transcriptions, live captioning and real-time meeting summary capabilities.

In summary, these are Otter.ai’s key features:

  • Speech-to-Text TranscriptionExceptional accuracy rate of 90%, ensuring reliable transcriptions for efficient note-taking.
  • Speaker Recognition and TaggingEasily identify and organize speakers in transcriptions, enhancing readability and navigation in multi-speaker scenarios.
  • Live Speech CaptionsReal-time transcription feature, ideal for meetings, lectures, and capturing spoken words as they happen.
  • App IntegrationConnects with Google and Microsoft calendars, and integrates with Zoom for cloud recordings and live transcriptions.
  • Otter AssistantRecords and transcribes audio into text, with manual editing options and real-time accuracy.
  • Device CompatibilityUse Otter.ai across both computers and mobile devices (both iOS and Android), adaptable for various settings.
  • Storage and ExportOffers various plans with transcription storage and multiple export format options, including PDF and Word documents.

Pricing

 

otter ai meeting review pricing

Otter AI Pricing

The pricing for Otter.ai includes a free plan, a Pro plan at $10 per month per user, a Business plan at $20 per month per user, and custom pricing for Enterprise solutions.

With the Free plan, you’re getting 300 monthly transcription minutes per month, along with all the basic features you can expect from a writing assistant. Higher tiers like Pro and Business up the word count, while bringing in more advanced features like multiple collaborators, custom vocabulary, usage analytics, priority support and more.

AI Worthy Rating

Ease of Use: 8.5/10

  • Reason: Otter.ai offers a user-friendly interface and straightforward functionality, making it accessible for new users. However, some features may have a learning curve.

Features: 8/10

  • Reason: While Otter.ai provides a great range of essential features like real-time transcription and app integration, it lacks some of the advanced features available in competitors like Airgram.

Performance: 8/10

  • Reason: Otter.ai demonstrates high efficiency and accuracy in transcription, though it may face challenges with audio quality, accents, or background noise.

Value: 7/10

  • Reason: Otter.ai’s free plan is generous, but the cost of premium plans is relatively high, which could affect its cost-effectiveness for some users.

Support: 7/10

  • Reason: While Otter.ai provides thorough documentation, the absence of live chat support and some reported delays might affect the overall support experience.

Our Honest Take

Otter.ai has plenty of fantastic features that cater to a wide range of users. Its high accuracy in speech-to-text transcription and innovative functionalities like live speech captions, speaker recognition, and Otter AI Chat make it a top-notch AI meeting assistant, and having compatibility across both iOS and Android improves its utility further.

Additionally, for people who are only entering the occasional meeting, Otter.ai’s free plan is more than enough to do the job, meaning it’s also fairly budget-friendly.

However, Otter.ai does face a few drawbacks. While its free plan is great, for people who need more transcription minutes or features, they’ll notice that its paid tiers are on the pricier side compared to some of its competitors. Otter.ai also has some accuracy issue and doesn’t always automatically remove filler words like “umm,” which will require manual editing for a cleaner transcript.

Finally, there’s no Live Chat support. While it provides thorough documentation, the lack of immediate assistance for issues may be a dealbreaker for some users.

User Feedback

User Review Analysis (632 Reviews)

Accuracy of Transcription (30.7%)

  • Sentiment: Users highly value the accuracy of Otter.ai’s transcription capabilities.
  • Example Review: “As a student who frequently uses Otter.ai to record school lectures… What I appreciate most about Otter.ai is its exceptional accuracy in transcribing lectures.”
  • Reviewer: Verified User in Consulting

Ease of Use and User Interface (27.7%)

  • Sentiment: The tool’s user-friendly interface and ease of use are appreciated by many users.
  • Example Review: “I used Otter for interviewing people for Anthropology assignments… It was fast and easy and Otter even provided chapters and summaries.”
  • Reviewer: Emily B.

Benefits in Professional and Team Settings (6.6%)

  • Sentiment: Users find the tool beneficial for professional use, enhancing team collaboration and meeting efficiency.
  • Example Review: “I and my team have been using Otter.ai… The standout features for me are the meeting summarizing and action items capabilities.”
  • Reviewer: Verified User in Consulting

Efficient Note-Taking and Documentation (2.4%)

  • Sentiment: The tool’s efficiency in note-taking and documentation is highlighted as a significant advantage.
  • Example Review: “I and my team have been using Otter.ai… Otter.ai has undeniably made my team’s life easier, and I highly recommend it to anyone in need of a reliable and efficient note-taking app.”
  • Reviewer: Neeraj J. (Consultant)

Limitations in Transcription Accuracy (6.7%)

  • Sentiment: Some users mention that the transcription accuracy can be compromised in noisy environments or with multiple speakers having different accents.
  • Example Review: “Accuracy in Noisy Environments – While Otter.ai generally performs very well, I found that its accuracy is sometimes affected in noisy environments or situations with multiple speakers with different accents.”
  • Reviewer: Neeraj J. (Consultant)

Limited Language Support (3.7%)

  • Sentiment: Users express a need for better language support, especially for non-English languages.
  • Example Review: “Recently my team had conducted interviews in Vietnamese via human interpreter… Unfortunately, this is not possible with Otter which seems to work with English language audio.”
  • Reviewer: David C.

Pricing and Subscription Cost (3.0%)

  • Sentiment: Concerns are raised about the tool’s pricing structure and subscription costs, especially for business users.
  • Example Review: “When signing up, I got enrolled in the more expensive business trial… Otter.ai wants to lock in customers in the highest tier and makes it unnecessarily difficult to use their lower paid tiers.”
  • Reviewer: Matthias T. (Agency)

Restrictions in Integration and Compatibility (3.0%)

  • Sentiment: There are concerns about the tool’s integration with other systems and platforms, especially for small businesses.
  • Example Review: “Cost. The pricing is not good enough for SMBs or small businesses. Integration to CRM is not effective so it leads to information loss.”
  • Reviewer: Chandan M. (Administrator)

Issues with User Interface and Usability (0.6%)

  • Sentiment: A small number of users find the user interface and integration workflow with other tools needing improvement.
  • Example Review: “It needs work on its workflow integration with other tools… The native otter web site interface needs some polish…”
  • Reviewer: Verified User in Medical Devices (Administrator)

Concerns about Privacy and Security (0.6%)

  • Sentiment: Privacy and security concerns are noted, especially in relation to internal company security standards.
  • Example Review: “Its security is still not entirely accepted through some internal company’s security…”
  • Reviewer: Hilary M.

FAQ

Otter.ai‘s speech recognition is generally quite accurate, particularly with OtterPilot, which records the internal audio of meetings. However, accuracy can vary due to background noise, speaker accents, and conversation complexity. It’s advisable to review and edit transcriptions for critical tasks. Enhance accuracy by utilizing custom vocabulary for industry-specific terms.

Yes, Otter Chat is available for all plans. Basic Free users have a limit of 3 prompts per conversation. Monthly limits on questions apply to each plan. Enterprise and EDU accounts are opted out by default and can opt in by contacting support.

Otter respects user privacy under the Stored Communications Act in U.S. law. Otter will not release customer information without a legal process compelling disclosure, such as a subpoena, court order, or search warrant. Otter is committed to trust and transparency and does not voluntarily provide government or law enforcement agencies with user data for surveillance purposes.

You have full control over sharing your transcripts or recordings. Otter requires explicit consent from the customer before its employees or customer support team can access your transcripts or audio recordings for troubleshooting. Manual review of audio recordings by Otter personnel or third parties is also subject to explicit customer consent.

While both Airgram and Otter.ai are top AI meeting assistants with excellent transcription capabilities, we’ve done a thorough comparison of the two and unfortunately for Otter.ai, Airgram comes out on top in nearly all aspects. The main strengths that Otter.ai has over Airgram is its custom vocabulary, which is fantastic for those in a more technical field, and its superior free plan. You can read more in our full Otter vs Airgram showdown

Specification: Otter AI Meeting Note Taker

Customer Type

Freelancers, Large enterprises, Medium business, Small business

Device

Desktop, Mobile App, Web

Pricing

Freemium, Subscription

Videos: Otter AI Meeting Note Taker

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